Do I have any recourse on a property claim when the insurance company sent out an adjustor and then simply mailed me a check? I have a $1000 deductible, and received a check (no papers signed on my part stating that I accept this as a settlement and I have not cashed the check). The insurance check is for $1400. Essentially they are saying the damage can be repaired for $2400. Well, I’ve had several companies estimate the damage and they range from $3700 to $4300. Does one have any recourse or must they accept what the insurance says they’ll pay out and absorb the rest? I was always under the impression that your deductible is what you are "out" if you have a claim. But, looks like I’m "out" $2300, not just my $1000 deductible. I have contacted the insurance company and am now getting the run around of course. Nobody wants to take responsibility and nobody will return phone calls. TN Farm Bureau is the company – not some fly-by-night company, either.
I have contacted the claims department as well as my local agent. Each tells me to contact the other. It’s ridiculous. At this point, none are returning calls. The adjustor has been left countless messages – none returned. The claims manager never seems to be in and doesn’t return calls. I’m getting real aggravated since I have several homes and several cars all insured through these people. They are about to lose a good chunk of their business. The additional that I feel is fair to cover this claim fully is LESS than my annual premiums on all of it combined. So, they will lose a lot more than $1300 if they don’t get this settled. Their choice, I guess.
The check does have (in fine print, of course) that endorsing the check is acceptance of payment in full for the claim. No way is that check getting cashed.
Absolutely, you have some thinigs you need to do.
Start with calling your agent. Ask the agent to get an explanation. It’s POSSIBLE that they are taking "depreciation" until after the repairs are made, but that doesn’t usually happen on a claim as small as yours.
Contacting the company isn’t going to get you as far as contacting the agent. But if your agent really won’t help (then, of course, you’re going to fire them), you need to call the adjuster, and explain you are getting quotes around 4K, why are they underpaying you.
If you can’t get a response from the adjuster, you need to complain, IN WRITING, to the state insurance department, and CC the adjuster. Keep copies of everything you send!! And include the written estimates you’ve gotten for the work.
**cashing the check doesn’t close the claim. That’s a myth.**