Is there a directory or similar showing whether a company’s call centres are UK/Ireland or India based?
July 18, 2010 - 6:37 pm
I want to change insurance company from Norwich Union as I have had awful bother trying to amend details on car, house and particularly travel insurance, and talking with people who I have difficulty listening to and talking to accurately, and who can rarely give me answers anyway.
Now it is very similar with BT in terms of email customer service based in India.
Before I change companies for phone or insurance I want to know I’m not going to have the same problems I’m trying to escape from.
Phone the companies for a quote, you might be able to tell from the person who answers if they are a British based call centre or a foreign based one.
July 18th, 2010 at 11:57 pm
Good luck with that….i expect you will find most posts have been outsourced to India, or Sri Lanka….
References :
July 19th, 2010 at 12:35 am
Phone the companies for a quote, you might be able to tell from the person who answers if they are a British based call centre or a foreign based one.
References :